n a bid to uphold its commitment to excellence and continuous improvement, PT Swadaya Raya hosted a noteworthy sharing session on customer satisfaction, featuring esteemed speaker Mr. Agus Budi Sarwono. This enlightening event took place on October 15, 2023, in the vibrant city of Jakarta, Indonesia, and marked a significant step in PT Swadaya Raya’s ongoing journey to better understand and cater to the needs of its valued clientele.
Customer satisfaction is a cornerstone of success in any business, and PT Swadaya Raya has consistently strived to go above and beyond in this regard. The sharing session was organized with the primary objective of sharing insights and strategies for enhancing customer satisfaction, drawing from Mr. Agus Budi Sarwono’s extensive experience and expertise in the field.
Mr. Agus Budi Sarwono, a seasoned industry expert, brought a wealth of knowledge to the event. With his profound understanding of customer-centric strategies and a remarkable track record in achieving customer satisfaction, he was a beacon of wisdom for all attendees.
One of the key takeaways from the sharing session was the notion that customer satisfaction is not just about meeting expectations but exceeding them. Mr. Agus Budi Sarwono shared his valuable insights into creating a customer-centric culture within organizations, where employees at all levels are aligned with the shared goal of ensuring customer delight.
The event also provided a platform for participants to engage in open discussions and ask questions. This interactive element allowed attendees to gain deeper insights into the practical implementation of customer satisfaction strategies.